We hope you love your swaddle, but just in case you don’t, we do accept returns on swaddles.

In order to be eligible for return, swaddles must be:

• Returned within 30 days of delivery
• Unworn, unwashed, and in original packaging
• Shipped to our return center using the prepaid label provided by Taking Cara Babies

Please know that a $10 flat-rate return shipping will be deducted from your refund.

If you’d like to request a refund for your swaddle, please do that here

We currently do not offer color exchanges. You’re welcome to return your original swaddle (following return guidelines) and place a new order in your preferred color.

Taking Cara Babies classes are designed to hand you baby sleep tools to help your family thrive. If you decide your class isn’t the right fit for your family (for any reason), we will be happy to issue you a refund within 30 days of purchase.

Simply email our support team at [email protected] within 30 days, and let us know you’d like a refund. Please email us directly from your email account rather than using our contact form so that you can retain a record of your refund request. Refund requests submitted via Instagram or any other social platform will not be processed, so be sure to email your request to [email protected].

After 30 days, class purchases are completely non-refundable (even if you didn’t access or complete your class).

We cannot provide refunds on gift cards. In the case of a duplicate purchase, please contact us at [email protected] to apply the value of the gift card toward other resources.

Taking Cara Babies currently offers free economy shipping for any order including 2 or more swaddles and free priority shipping for any order including a swaddle and a sleep class.

Taking Cara Babies charges flat rate shipping fees on all other swaddle orders:

• $5 flat fee for economy
• $10 flat fee for priority

Currently, Taking Cara Babies only ships swaddles within the US. We are diligently working to expand our shipping options beyond the US.

Orders typically depart from our warehouse within 1-2 business days of the order being placed (this does not include shipping/transit times). When your order ships, you will receive a shipping confirmation email with a tracking number.

Priority shipping is delivered in 1-2 business day (after the swaddle departs from our warehouse). Please note federal holidays and major weather emergencies can impact this deliverability time.

Economy shipping typically takes 3-8 days (after the swaddle departs from our warehouse). Please note federal holidays and major weather emergencies can impact this deliverability time.

During sales or during product launches, purchases may take 3-7 business days to depart from our warehouse.

Taking Cara Babies sleep classes are available worldwide and are delivered within a few minutes of purchase. Please check the email you provided at checkout for all of your class details.

Yes! We do have closed captioning available on all of our class videos!

When you get into your videos, you’ll just need to click the CC icon to access closed captioning.

We’ve had this happen sporadically in the past, and our video platform recommends the following:

• Clear your browser’s cache and cookies
• Make sure cookies are enabled
• Quit your browser and re-open
• Reboot wifi and modem/browser

Our site uses a video player called Wistia, so you may also have some sort of ad blocking or other blocking enabled on your browsers that could be preventing the video from showing up. How would you know? Go to this Wistia demonstration page and scroll down a little, can you see and play the video right under the yellow “Get Started” button? If not, you may have something on your browser blocking Wistia. Consider using a different device or browser to see if that helps.

If you’ve tried all of these things and you’re still struggling, please contact us so that we can help you figure out next steps!

Our email team does our best to respond within 24-48 hours. If you haven’t received a response, please check your spam and promotions folder for our reply as sometimes our responses are filtered.

If you filled out the contact form, try sending us another message directly from your email account. Just send it to [email protected]. Every once in a while, a typo in the email address will keep our response from getting to you, and sending directly from your email account will resolve this!

If you have purchased another resource from us before, please check your account from our Class Login page to see if perhaps the class is already there waiting for you!

If this is your first purchase with us and you didn’t receive your login information, would you check your spam folder? Your login details may have filtered straight to SPAM.

If you still don’t see your login information, please contact us so that we can help you get to your class as soon as possible.

To access your Taking Cara Babies class or ebook, simply go to our Class Login page and enter your login credentials.

Forgot Your Password? On the login page, click “Forgot Password.” Enter your email address in the password reset form. You’ll receive an email shortly allowing you to reset your password.